Frequently Asked Questions (FAQ)
What products do you sell?
We offer a wide range of everyday essentials including kitchen items, bathroom products, cleaning supplies, gadgets, beauty, and storage solutions.
Do you offer Cash on Delivery (COD)?
Yes, we provide Cash on Delivery for your convenience.
How long does shipping take?
Orders are processed within 24 hours and typically delivered within 3–7 business days.
Do you provide free shipping?
Shipping charges may vary depending on location and offers. Free shipping is available on selected products.
What is your return or replacement policy?
We offer a 7-day easy replacement policy for damaged or defective products.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email.
What payment methods are accepted?
We accept Cash on Delivery, UPI, debit/credit cards, and other secure payment options.
Is it safe to shop on OXY Pick?
Yes, we use secure payment gateways to ensure your personal and payment information is protected.
How can I contact customer support?
You can reach us via email or phone. Our support team is available 24/7 to assist you.
What should I do if I receive a damaged product?
If you receive a damaged item, contact us within 7 days with photos, and we’ll arrange a replacement.